Shipping policy

Shipping Policy

Order processing All orders are processed within up to 7 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may take a little longer. We'll notify you by email if there are any significant delays.

Shipping — United Kingdom We offer free standard shipping on all UK orders. Express shipping is also available at checkout for an additional charge.

  • Standard delivery: 3–5 business days after dispatch
  • Express delivery: 1–2 business days after dispatch

Shipping — Europe We ship to most European countries. International shipping rates and estimated delivery times are calculated at checkout.

  • Standard delivery: 7–14 business days after dispatch
  • Express delivery: 3–5 business days after dispatch

Shipping — North America (USA & Canada) We ship to the United States and Canada. Shipping rates and estimated delivery times are calculated at checkout.

  • Standard delivery: 7–14 business days after dispatch
  • Express delivery: 3–5 business days after dispatch

Customs, duties, and taxes (North America) Orders shipping to the USA and Canada may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not covered by Fennae. We recommend checking with your local customs office for more information before placing your order.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Customs, duties, and taxes For orders shipping to Europe, your order may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not covered by Fennae. Please check with your local customs office for more information before placing your order.

Order tracking Once your order has been dispatched, you will receive an email with your tracking information where available.

Lost or damaged shipments If your order arrives damaged or does not arrive within the estimated timeframe, please contact us as soon as possible so we can investigate and resolve the issue.